Terms of Service

These Terms of Service ("Terms") govern your access to and use of Manten ("Manten", "we", "us", or "our"), a service operated by HỘ KINH DOANH ÁI CHÂU, a household business (Hộ kinh doanh) registered in Vietnam (representative: PHAN THỊ ÁI CHÂU; business address: Ho Chi Minh City (Thành phố Hồ Chí Minh), Vietnam).

By creating an account, connecting a Google Business Profile, or otherwise using Manten, you agree to these Terms. If you use Manten on behalf of a business, you represent that you are authorized to bind that business, and "you" refers to that business. If you do not agree to these Terms, do not use the service.

1. The Service

Manten helps businesses respond to online customer reviews. We detect the language of a review, translate it, generate a draft reply using artificial intelligence, and notify the business owner through a messaging channel so they can review, edit, and approve the reply before it is published to Google.

Manten is a business tool. It does not provide legal, tax, or other professional advice, and it does not guarantee any particular business outcome, rating, or level of customer engagement.

2. Eligibility and Accounts

To use Manten you must be able to form a binding contract and, where you act for a business, be authorized to do so. You agree to provide accurate information and to keep it up to date.

You are responsible for activity that occurs under your account and for keeping your sign-in credentials and approval links confidential. Notify us promptly if you believe your account or an approval link has been compromised.

3. Connecting Google and Other Services

To operate the service, you connect your own Google Business Profile and one or more notification channels (such as SMS, Zalo, LINE, or WhatsApp). By connecting them, you authorize Manten to access your review data and to post replies that you have approved on your behalf.

Your use of Google and each connected service remains subject to that provider's own terms and policies, including the Google review and content policies. You are responsible for maintaining the underlying accounts and for any fees those providers may charge you directly.

You may disconnect a connected service, or ask us to do so, at any time. Disconnecting may stop some or all features from working.

4. Your Responsibilities and Acceptable Use

You are solely responsible for every reply you approve and publish through Manten, including any edits you make to an AI-generated draft.

You agree not to use Manten to publish content that is unlawful, false, misleading, defamatory, or harassing, or that violates the rights of others or the policies of Google or any connected service. You agree not to post fake, incentivized, or otherwise non-genuine review responses, and not to offer or accept payment, discounts, or other incentives in exchange for posting, editing, altering, or removing a review. You agree not to include a third party's personal information, or content that is abusive, threatening, or harassing, in a reply.

You agree not to misuse the service, including by attempting to access another business's data, interfering with or circumventing security or rate limits, reverse engineering the service, or using it to build a competing product.

5. AI-Generated Drafts and Your Approval

Reply drafts and translations are generated by artificial intelligence and may be inaccurate, incomplete, or inappropriate for a given situation. They are suggestions only.

No reply is ever published to Google automatically. You must review and approve each reply before it is posted, and replies to negative or low-rated reviews always require your explicit approval. You are responsible for checking the accuracy and suitability of a draft before approving it.

Because you control the final content and the decision to publish, the published reply is your statement, not ours.

6. Third-Party Services

Manten depends on third-party services to function, including Google (Business Profile), messaging providers (such as Twilio, Zalo, and LINE), an artificial intelligence provider, and hosting and database infrastructure. These services are operated by others and may change, become unavailable, or impose their own requirements.

We are not responsible for the acts, omissions, availability, or policy changes of third-party services. If a provider changes or withdraws access — for example, a change to the Google APIs — some features may be limited or stop working.

7. Fees and Payment

Manten is a paid service offered on a subscription basis. Manten offers one or more subscription plans; current plans, features, and prices are published at getmanten.com/pricing and may be updated from time to time. We may offer free trials or promotional prices, whose conditions are shown at the time of the offer. The price applicable to you is the one shown at the time of your subscription or renewal; if you change plans, the new price applies from your next billing period unless stated otherwise.

Fees are billed monthly in Vietnamese Dong (VND) at the start of each billing period. Unless stated otherwise on the pricing page, displayed prices include any applicable taxes. If a payment fails or remains unpaid after reasonable notice, we may suspend the service until payment is made.

You may cancel at any time. Cancellation takes effect at the end of the current billing period. Fees already paid are non-refundable except where required by law. After cancellation or termination, your data is handled as described in Section 14 and our Privacy Policy.

8. Intellectual Property

Manten, including its software, design, and content (other than your data), is owned by us and our licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the service in accordance with these Terms.

You retain the rights you hold in your business information and in the replies you approve and publish. Review content may include material in which the reviewer, Google, or other third parties hold rights; for review content you grant us only the limited rights needed to process it through the service on your behalf — to host, process, translate, transmit, and post it — to the extent you are authorized to have it processed. You grant us a limited license to host, process, translate, transmit, and post your business information and approved replies as needed to operate and improve the service for you.

If you send us feedback or suggestions, we may use them without restriction or any obligation to you.

9. Privacy and Data

Our handling of personal data is described in our Privacy Policy, which forms part of your use of the service. Please review it to understand what we collect and how we use it.

You are responsible for ensuring you have any rights, notices, or consents needed for the data you provide to, or process through, Manten.

10. Service Availability and Changes

The service is provided on an "as is" and "as available" basis. We do not currently offer any service-level or uptime commitment.

We may add, change, suspend, or discontinue features at any time. We will try to give reasonable notice of significant changes where practical.

11. Disclaimers

To the fullest extent permitted by law, Manten is provided without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the service will be uninterrupted, error-free, or secure, or that translations or AI-generated drafts will be accurate, complete, or suitable for any purpose.

12. Limitation of Liability

To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business, arising out of or relating to your use of the service.

To the fullest extent permitted by law, our total liability arising out of or relating to the service is limited to the total amount you paid to us for the service in the twelve (12) months preceding the event giving rise to the liability.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

13. Indemnification

You agree to indemnify and hold us harmless from claims, damages, and expenses (including reasonable legal fees) arising out of content you publish through the service, your use of the service, or your violation of these Terms or of any third-party rights or policies.

14. Term and Termination

These Terms apply while you use Manten. You may stop using the service and ask us to close your account at any time.

We may suspend or terminate your access if you breach these Terms, if necessary to protect the service or other users, or if we discontinue the service. On termination, your right to use the service ends; we will delete or return your data in accordance with our Privacy Policy and applicable law, except where we are required to retain it.

15. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date reflects the latest version. For material changes — such as changing prices or otherwise reducing your rights — we will give reasonable advance notice through the service or a notification channel before the change takes effect, and where law requires your consent we will ask for it separately rather than rely on continued use. For other changes, your continued use of Manten after they take effect means you accept the revised Terms.

16. Governing Law and Contact

These Terms are governed by the laws of Vietnam, and any dispute relating to them or to the service is subject to the courts of Vietnam.

Operator: HỘ KINH DOANH ÁI CHÂU, a household business (Hộ kinh doanh) registered in Vietnam (representative: PHAN THỊ ÁI CHÂU; business address: Ho Chi Minh City (Thành phố Hồ Chí Minh), Vietnam). For any questions about these Terms, contact us at manten.app.vietnam@gmail.com.